privacy policy

Introduction & Scope

Welcome to Travilox! This Privacy Policy explains how Travilox (“we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you visit or use our website, www.Travilox.com (the “Site”), and any related services.

We know that planning a trip means trusting us with personal details — and we don’t take that lightly. This policy applies to all visitors, users, and customers of Travilox, and it’s designed to comply with major privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection regulations.

By using our Site, you agree to the practices described in this policy. If you don’t agree, please don’t use our services — or reach out to us with your concerns at info@travilox.com.

Information We Collect

Directly Provided Information

When you interact with Travilox, you may voluntarily give us information such as:

  • Identity details: name, date of birth, government ID (for bookings that require it)
  • Contact information: email address, phone number, mailing address
  • Payment details: credit/debit card number, billing address, and other payment credentials
  • Travel preferences: destinations, dates, accommodation preferences, loyalty program details
  • Account information: username, password, and profile details if you create an account
  • Communications: messages, reviews, or feedback you send us

Automatically Collected Information

When you browse our Site, we automatically collect certain data, including:

  • Cookies and similar technologies (see Section 4)
  • IP address and approximate location
  • Device information: browser type, operating system, device identifiers
  • Usage data: pages visited, time spent on Site, links clicked, referral URLs
  • Location data: if you enable location services, to show relevant travel deals or local recommendations
  • Analytics data: collected via tools like Google Analytics to understand how visitors use our Site

How We Use Your Information

We use your personal data to:

  • Provide our services — process bookings, reservations, and travel itineraries
  • Personalize your experience — recommend destinations, deals, and content tailored to your interests
  • Process payments — securely handle transactions with our payment partners
  • Communicate with you — send booking confirmations, customer support responses, and (with consent) marketing updates
  • Improve our Site — analyze usage patterns to fix bugs, enhance features, and optimize performance
  • Meet legal requirements — comply with tax, accounting, fraud-prevention, and regulatory obligations

We only use your data for purposes that are compatible with why we collected it, or where we have a valid legal basis (such as your consent, contractual necessity, or legitimate business interest).

Cookies & Tracking Technologies

Travilox uses cookies and similar technologies to make your experience smoother and more relevant. These include:

  • Necessary Cookies: Required for core Site functionality (e.g., keeping you logged in, securing checkout). These can’t be switched off.
  • Performance Cookies: Help us understand how visitors use the Site so we can improve it (e.g., page load times, error tracking).
  • Functionality Cookies: Remember your preferences, such as language or currency settings.
  • Advertising Cookies: Used to show you relevant travel offers on our Site and elsewhere, and to measure ad performance.

Managing Your Cookie Preferences: You can adjust or withdraw your cookie consent anytime through our cookie banner or your browser settings. Most browsers let you block or delete cookies, though this may affect some Site features. Where required by law, we’ll ask for your consent before placing non-essential cookies.

Third-Party Sharing

We work with trusted partners to deliver our services, and we may share your data with:

  • Booking & travel partners: airlines, hotels, tour operators, and car rental companies to fulfill your reservations
  • Payment processors: to securely handle transactions
  • Analytics providers: (e.g., Google Analytics) to help us understand Site performance
  • Advertising partners: to deliver relevant ads and measure campaign effectiveness
  • Legal & regulatory bodies: when required by law, court order, or to protect our rights and safety

We do not sell your personal data for money. Where “sharing” for advertising purposes may be considered a “sale” under laws like the CCPA, we give you the ability to opt out (see Section 6).

We require all third parties to respect the security of your data and treat it in accordance with applicable law.

User Rights & Choices

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal data (“right to be forgotten”)
  • Restrict how we process your data
  • Data portability — receive your data in a structured, machine-readable format
  • Opt out of marketing communications and, where applicable, targeted advertising or data “sales”
  • Object to certain types of processing, including profiling

How to Exercise Your Rights: Simply email us at info@travilox.com with your request. We’ll respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with your local data protection authority if you believe we haven’t handled your data properly.

Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy:

  • Newsletter & marketing data: retained until you unsubscribe or request deletion
  • Booking & transaction records: retained for the duration required by tax, accounting, and legal obligations (typically up to 7 years)
  • Account information: retained while your account is active, plus a reasonable period afterward
  • Analytics data: typically retained for up to 26 months, often in aggregated or anonymized form

Once data is no longer needed, we securely delete or anonymize it.

Security Measures

We take the protection of your data seriously and use a combination of technical and organizational safeguards, including:

  • Encryption of data in transit (via HTTPS/TLS) and, where appropriate, at rest
  • Access controls limiting who within Travilox can view sensitive data
  • Regular security assessments to identify and address vulnerabilities
  • Secure payment processing through PCI-DSS-compliant partners

While we work hard to protect your data, no method of transmission or storage is 100% secure. We encourage you to also take steps to protect your own information, such as using strong passwords.

International Transfers

Travilox operates globally, which means your data may be transferred to, stored, or processed in countries outside your own — including countries that may have different data protection laws.

When we transfer data internationally, we put safeguards in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions where the destination country is recognized as providing adequate data protection
  • Other legally recognized transfer mechanisms as required

We ensure that any international transfer maintains a level of protection consistent with this policy and applicable law.

Children’s Privacy

Travilox is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, please contact us at info@travilox.com, and we will promptly investigate and delete such information as appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we’ll post the revised policy on this page with an updated “Effective Date.”

We encourage you to review this policy periodically. Significant changes may also be communicated via email or a notice on our Site.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out:

Email: info@travilox.com

We’re here to help — and we aim to respond to all privacy-related inquiries promptly.

Thank you for trusting Travilox with your travel plans. Safe travels!